{"id":224,"date":"2009-07-30T03:52:36","date_gmt":"2009-07-30T02:52:36","guid":{"rendered":"http:\/\/mccltd.net\/blog\/?p=224"},"modified":"2009-08-09T03:42:11","modified_gmt":"2009-08-09T02:42:11","slug":"cisco-unified-expert-advisor","status":"publish","type":"post","link":"http:\/\/darenmatthews.com\/blog\/?p=224","title":{"rendered":"Cisco Unified Expert Advisor"},"content":{"rendered":"<p>Cisco Unified Expert Advisor is a very good alternative to traditional call-handling and would be especially good for call centres, avoiding the frustration of CTI (press 1 for this, 2 for that, etc.) and also having to take pot-luck, hoping that you&#8217;ll eventually speak to somebody who has relevant expertise.<!--more--><\/p>\n<p><script src=\"http:\/\/blip.tv\/scripts\/pokkariPlayer.js?ver=2009070701\" type=\"text\/javascript\"><\/script> <script src=\"http:\/\/blip.tv\/syndication\/write_player?skin=js&amp;posts_id=1294810&amp;source=3&amp;autoplay=true&amp;file_type=flv&amp;player_width=&amp;player_height=\" type=\"text\/javascript\"><\/script><\/p>\n<div id=\"blip_movie_content_1294810\"><a onclick=\"play_blip_movie_1294810(); return false;\" rel=\"enclosure\" href=\"http:\/\/blip.tv\/file\/get\/CiscoVideo-CiscoUnifiedExpertAdvisorVideoDataSheet297.flv\"><img title=\"Click to play\" src=\"http:\/\/blip.tv\/file\/get\/CiscoVideo-CiscoUnifiedExpertAdvisorVideoDataSheet297.flv.jpg\" border=\"0\" alt=\"Video thumbnail. Click to play\" \/><\/a><br \/>\n<a onclick=\"play_blip_movie_1294810(); return false;\" rel=\"enclosure\" href=\"http:\/\/blip.tv\/file\/get\/CiscoVideo-CiscoUnifiedExpertAdvisorVideoDataSheet297.flv\">Click To Play<\/a><\/div>\n<div id=\"_mcePaste\" style=\"overflow: hidden; position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px;\">http:\/\/networkingboards.com\/phpBB3\/viewtopic.php?f=109&amp;t=1231#p4939<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Unified Expert Advisor is a very good alternative to traditional call-handling and would be especially good for call centres, avoiding the frustration of CTI (press 1 for this, 2 for that, etc.) and also having to take pot-luck, hoping that you&#8217;ll eventually speak to somebody who has relevant expertise.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[83],"tags":[3],"_links":{"self":[{"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/224"}],"collection":[{"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=224"}],"version-history":[{"count":2,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/224\/revisions"}],"predecessor-version":[{"id":238,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/224\/revisions\/238"}],"wp:attachment":[{"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=224"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=224"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/darenmatthews.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}