Cisco Unified Expert Advisor
July 30th, 2009
Cisco Unified Expert Advisor is a very good alternative to traditional call-handling and would be especially good for call centres, avoiding the frustration of CTI (press 1 for this, 2 for that, etc.) and also having to take pot-luck, hoping that you’ll eventually speak to somebody who has relevant expertise.
http://networkingboards.com/phpBB3/viewtopic.php?f=109&t=1231#p4939
